Shipping Policy — ZIVO

Last updated: September 17, 2026

At ZIVO, we work to get your order delivered safely and as quickly as possible. Please review the shipping information below before placing your order.

1. Order Processing

Orders are usually processed within 1–3 business days after payment or order confirmation.

During sales, launches, holidays, or periods of high order volume, processing may take additional time.

2. Delivery Time

For orders within Pakistan, estimated delivery is generally:

3–7 business days after your order has been processed.

Delivery times are estimates and may vary depending on your location, courier service, weather, public holidays, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offer will be subject to the terms stated at the time of the promotion.

4. Order Tracking

Once your order has been shipped, you may receive tracking information through the contact details provided at checkout.

Tracking updates may take some time to appear after the package has been handed to the courier.

5. Delivery Address

Please make sure your shipping address, phone number, and other contact information are correct before placing your order.

ZIVO may not be responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

6. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides incorrect information, or does not respond to the courier, additional delivery charges may apply for another delivery attempt.

7. Delayed or Lost Orders

If your order appears to be significantly delayed or is reported as lost, please contact ZIVO with your order number.

We will work with the courier to investigate the shipment and determine the appropriate resolution.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product and contact us as soon as possible.

For damaged or incorrect products, please also refer to our Return & Refund Policy.

9. International Shipping

International shipping may not currently be available for all locations. If international shipping is offered, applicable shipping fees, customs duties, taxes, and import charges may be the customer's responsibility unless otherwise stated at checkout.